Returns & Exchanges – Lifestore Vision

Last Updated: September 22, 2025

At Lifestore Vision, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review our policies below.

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1. Return & Exchange Window

• You have 30 calendar days from the date of delivery to request a return or exchange.

• Items with manufacturing defects or damage during shipping must be reported within 7 calendar days of delivery.

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2. Conditions for Returns & Exchanges

To be eligible for a return or exchange:

• Items must be unused, in original condition, with all tags and packaging intact.

• For defective items, provide photos or a detailed description to vision1lifestyle@gmail.com.

• Customized or clearance items may have specific return/exchange conditions; please check before purchasing.

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3. Return Process

1. Contact our support team at vision1lifestyle@gmail.com with:

   • Order number

   • Item(s) to return

   • Reason for return or exchange

2. Wait for our instructions on how to ship the item back.

3. Package the item securely and send it according to the instructions provided.

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4. Refunds

• Once we receive the item and confirm it meets our return conditions, we will process a refund or exchange.

• Refunds are issued to the original payment method used at checkout.

• The time it takes for the funds to appear depends on your bank or payment provider (typically within 10 business days).

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5. Defective Items

• If an item is defective, we will provide a free exchange.

• If the item is no longer available, we will offer store credit or a full refund.

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6. Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.

• We recommend using a trackable shipping method for returns to ensure the item is received safely.

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7. Contact Us

For questions about returns, exchanges, or your order, please contact us:

📧 Email: vision1lifestyle@gmail.com